Refund Policy

Refund Policy

Last updated: 21/09/2026

At CK Oswal, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully before placing an order.

1. Return & Exchange Window

  • You may request a return or exchange within 7 days of receiving your order.
  • Requests raised after 7 days will not be accepted.
  • Return or exchange is applicable only on eligible products (see Section 3).

2. How to Initiate a Return or Exchange

  1. Contact us on WhatsApp or Call: +91-7905265579.
  2. Share the following details:
    • Order ID
    • Product name and size
    • Reason for return/exchange
    • Clear photos of the product (especially if damaged or defective)
  3. Our team will verify your request within 24–48 hours.
  4. Once approved, we will arrange a pickup (where serviceable) or ask you to ship the product to our address.

3. Eligibility for Return / Exchange

To be eligible, the product must meet the following conditions:

  • Product is unused, unwashed, and undamaged.
  • Original tags, packaging, and invoice are intact.
  • Product is returned in its original condition with all accessories.

Non-returnable items:

  • Innerwear, socks, and personal hygiene products
  • Accessories, jewelry, and cosmetics
  • Clearance, sale, or discounted items
  • Customized or made-to-order products
  • Products damaged due to misuse, washing, or alteration by the customer

4. Refund Process

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer (NEFT/IMPS) or as store credit, as per your preference.
  • Shipping charges are non-refundable, unless the return is due to an error on our part (wrong or defective product).

5. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested size or color is unavailable, we will offer:
    • A full refund, or
    • Store credit valid for future purchases
  • If the exchange is due to a size issue (customer's choice), return shipping charges may be borne by the customer.
  • If the exchange is due to our error (wrong, damaged, or defective product), we will bear the shipping cost.

6. Damaged or Defective Products

If you receive a damaged, defective, or wrong product:

  • Report the issue within 48 hours of delivery.
  • Share clear photos and/or a short video showing the issue.
  • We will arrange a free replacement or full refund including shipping charges.

7. Order Cancellation

  • Orders can be cancelled within 12 hours of placing them, or before dispatch (whichever is earlier).
  • Once the order has been shipped, it cannot be cancelled. You may refuse delivery or request a return as per this policy.
  • To cancel, contact us at +91-7905265579 with your Order ID.
  • Refunds for cancelled orders will be processed within 5–7 business days.

8. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Return request raised after 7 days of delivery.
  • Product is used, washed, altered, or damaged by the customer.
  • Original tags, packaging, or invoice are missing.
  • Product is non-returnable (see Section 3).
  • Incorrect shipping address provided by the customer.
  • Delivery delayed due to courier or natural events.

9. Return Shipping Address

Please send all approved returns to:

CK Oswal
Opposite PPN Degree College Gate,
P.P.N Market, Parade,
Kanpur, Uttar Pradesh, India
📞 Phone / WhatsApp: +91-7905265579

Do not send any product back without prior approval from our team.

10. Late or Missing Refunds

If you haven't received your refund within the stated time:

  1. Check your bank account or credit card statement again.
  2. Contact your bank or credit card company — processing times may vary.
  3. If the issue persists, contact us at +91-7905265579 and we will assist you.

11. Changes to This Policy

CK Oswal reserves the right to update or modify this Refund Policy at any time without prior notice. The updated version will be posted on this page with a revised "Last updated" date. Please review it periodically.

12. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out to us:

CK Oswal
Opposite PPN Degree College Gate,
P.P.N Market, Parade,
Kanpur, Uttar Pradesh, India
📞 Phone / WhatsApp: +91-7905265579
🌐 Website: www.ckoswal.com

By shopping with CK Oswal, you acknowledge that you have read, understood, and agreed to this Refund Policy.